Vera Wallet Vera Wallet

Privacy Policy

Last Updated: May 7, 2025

At Vera Wallet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our non-custodial cryptocurrency wallet application and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

1.1. Information You Provide

As a non-custodial wallet, we minimize the personal information we collect. We may collect:

  • Contact information (such as email address) if you contact us for support or sign up for our newsletter;
  • Information you provide when reporting issues, participating in surveys, or communicating with us;
  • Information you choose to share when creating a user profile (if applicable).

We do not collect or store your private keys, recovery phrases, or passwords. This information is stored locally on your device and never transmitted to our servers.

1.2. Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

  • Device information (such as device type, operating system, and browser type);
  • Usage data (such as how you interact with our application);
  • IP address and geographic location (city and country level only);
  • Performance and error data to improve our Services.

1.3. Blockchain Information

Please note that blockchain transactions are public by nature. When you use our wallet to conduct transactions on the Voi Network or other supported blockchains, those transactions, including wallet addresses and transaction amounts, are publicly visible on the blockchain. This information is not private and is not under our control.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our Services;
  • Responding to your requests, comments, or questions;
  • Sending you technical notices, updates, security alerts, and administrative messages;
  • Monitoring and analyzing trends, usage, and activities in connection with our Services;
  • Detecting, investigating, and preventing fraudulent transactions and other illegal activities;
  • Addressing technical issues and troubleshooting problems with the Services;
  • Personalizing your experience (with your consent, where required by law).

3. How We Share Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as analytics providers and customer service support.
  • For Legal Compliance: We may disclose your information where required to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • To Protect Rights: We may disclose your information to protect the rights, property, or safety of Vera Wallet, our users, or others.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your information for any other purpose with your consent.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

As a non-custodial wallet, the security of your crypto assets fundamentally depends on how securely you keep your private keys and recovery phrases. We strongly recommend:

  • Never sharing your recovery phrase with anyone;
  • Storing your recovery phrase in a secure location;
  • Using strong passwords and enabling additional security features if available;
  • Keeping your device secure and up-to-date with the latest security patches.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access the personal information we have about you;
  • The right to request that we correct or update your personal information;
  • The right to request that we delete your personal information;
  • The right to object to processing of your personal information;
  • The right to data portability;
  • The right to withdraw consent.

To exercise these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. Analytics and Cookies

We may use third-party Service Providers to monitor and analyze the use of our Services.

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

[email protected]
Or through our Contact Page